Supervises associates engaged in all selling and operational activities, including inventory balancing & organization, assisting cashiers to locate POS scans accurately and in performing services for guests. Promotes guest service by ensuring associates are greeting and assisting guests; responds to guest inquiries and complaints in a professional and timely manner.Performs basic operations activities merchandise handling, and open and closing duties; reviews time sheets for accuracy and submits as appropriate.Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential
Models selling expectations by utilizing various techniques and communicating product knowledge to the guest; recommends merchandise selections or helps to locate or obtain merchandise based on guest needs and desire. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management in accordance with Pandora standarAssists in the development of store associates; interprets daily goals and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. Employs coaching tools and resources to drive performance.
3-5 years retail sales experience
Luxury Jewelry Sales and Management Experience Preferred
Excellent communication, verbal and written skills
Knowledge of administrative and procedural aspects of store operations
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
Must be 18 years of age or older